Frequently Asked Questions

Clear
Expectations.
Zero Surprises.

Everything you need to know about our pricing, our communication style, and how we ensure you maintain complete ownership of your digital assets.

payments Financials & Pricing

We reject vague hourly billing that leads to unpredictable costs. Instead, we start with a free discovery phase—which can be a chat, an email exchange, or a traditional call. Based on this, we define strict project boundaries and provide a fixed, transparent project fee.

Whether it is a straightforward website revamp for a family business or a complex bespoke SaaS, you know exactly what you will pay before we write a single line of code.

No. Every project is scoped entirely around your exact business model during the ideation phase. For instance, if your business does not rely on organic search traffic and you explicitly opt out of technical SEO infrastructure, the project scope and pricing will be reduced accordingly. You only pay for the architecture you need.

We accept all major credit and debit cards, as well as direct bank transfers. Depending on the contract, we can also structure payments in agile, sprint-based milestones.

If you prefer to spread the cost, we offer instalment plans via Klarna and Clearpay (subject to a standard 6% processing fee).

Absolutely not. We build for your independence. You purchase and own your hosting, domain, and email services directly. We set up the entire infrastructure on your accounts and hand over the keys. Once deployed, you are not tied to any forced retainers.

When your project goes live, we provide a 1-week technical warranty. During this period, any technical revisions required to ensure flawless operation are handled completely free of charge.

Beyond that, because our bespoke platforms are highly stable, you won’t need to pay us a monthly fee just in case something goes wrong. If you suspect an issue months down the line, we offer a one-off maintenance package to jump in, diagnose, and resolve it instantly.

You own the ecosystem, so you are always in control. If you want to introduce a brand-new feature or capability to your platform, simply reach out. We will calculate the time and complexity required and provide a bespoke, fixed-price quote for that specific sprint. No rolling contracts, no hostage situations.

While we pride ourselves on a 100% success track record without a single refund request in our history, your peace of mind is paramount. Our contracts include a strict safety clause: if you are not satisfied during the initial stage of the project, you are entitled to a refund based on the terms outlined in our agreement. No trapped investments.

route Workflow & Communication

The days of waiting weeks for a client to write website copy are over. We craft highly targeted, conversion-optimised content tailored to your specific audience. By combining our UX expertise with advanced AI copywriting tools, we ensure the text perfectly complements the design and drives action. You just review, tweak, and approve.

Timeline depends on the complexity of the architecture. A foundational corporate WordPress site might take 3 to 6 weeks, while a complex Flutter mobile app or B2B SaaS platform could take 10 to 16 weeks.

During our discovery phase, we will provide a strict project timeline alongside your quote, and we manage every sprint via Trello so you always know if we are on schedule.

Not at all. We have a strict “Zero-Anxiety Policy”. If you prefer asynchronous communication, we are more than happy to manage the entire project via Trello, Slack, or email. We care about clear requirements and excellent code, not whether your camera is on.

Absolutely. While we successfully deliver projects globally using asynchronous digital tools, we love meeting our local clients. If you are based in or around London, we are more than happy to visit your office or grab a coffee to map out your digital architecture in person.

Yes. As Fractional CTOs, we are experts at consolidating and managing existing development teams. We can step in, draft the technical briefs, assign tasks via Trello, and ensure your internal team executes flawlessly under our architectural guidance.

memory Technology, AI & Marketing

We use advanced AI to elevate our engineering, not to replace it. We are not a new-wave “prompt agency” that relies on AI to blindly generate entire websites. We have deep, foundational software engineering experience that predates the AI boom.

We leverage AI tools to accelerate repetitive coding tasks, test security vulnerabilities, and enhance overall quality, but the core architecture is always driven by human expertise.

We are software architects, not a digital marketing agency. We build the engine; marketers drive the car. We ensure your platform is technically flawless, perfectly structured for Google Ads tracking, and built adhering to Google’s strict E-E-A-T (Experience, Expertise, Authoritativeness, Trustworthiness) guidelines.

While 100% of our clients rank instantly for their brand names, dominating generic terms like “London’s best construction company” requires ongoing, dedicated SEO marketing campaigns which you can hand over to your marketing team.

The search landscape is rapidly shifting from traditional search engines to AI-driven answers (like ChatGPT, Perplexity, and Google’s AI Overviews). Although GEO is a new frontier, we are already ahead of the curve.

We build our architectures with pristine semantic HTML, advanced schema markups, and we even engineer bespoke MCP (Model Context Protocol) servers—as we did for our proprietary platform, BudgetFitter. This ensures that external AI agents and LLMs can seamlessly read, understand, and recommend your business data.

You do. 100%. We act as your architects and builders, but the property is entirely yours. Upon launch, we perform an absolute handoff. You hold the master passwords and the intellectual property.

A slow server will destroy even the best code and severely penalise your SEO. We strongly advise against cheap “shared hosting” due to extreme performance and security risks. We recommend a minimum of Cloud Business Hosting, and dedicated VPS servers for larger projects. We have exclusive agency partnerships to provide you with enterprise-grade hosting, often for less than what you currently pay for inferior servers.

Furthermore, keeping your business emails on a basic web server is highly insecure. We actively help our clients migrate to robust cloud solutions like Google Workspace, providing special discounts and ensuring a secure, zero-data-loss transition.

Platforms like Wix, Squarespace, or heavily bloated page builders (like Elementor) might seem cheap on day one. But as your business scales, you hit a wall: bloated code, sluggish load times, poor SEO capabilities, and high commission fees on transactions.

We engineer bespoke foundations that are blazing fast, highly secure, and built to scale globally without vendor lock-in.

You won’t need to call a developer just to change a sentence. We build bespoke Gutenberg blocks (or custom CMS architectures) so you can edit your content as easily as you would on a drag-and-drop builder—but without the performance penalties.

As part of our handoff, we provide bespoke Loom video tutorials and documentation showing your exact dashboard, ensuring your team is 100% confident managing the platform.

Cloudflare is a global Content Delivery Network (CDN) and a massive security shield. Simply put: it takes a copy of your website and places it on servers all over the world, so a user in New York and a user in London both experience instant load times, while simultaneously blocking hackers and malicious bots. Unless specifically requested otherwise, we integrate Cloudflare into every single project by default. The free tier is usually perfect for most, but for aggressive enterprise growth, we also configure Cloudflare Pro setups.